HomeComplaintsHold'N'Spin Casino - Player is receiving unwanted spam from the casino.

Hold'N'Spin Casino - Player is receiving unwanted spam from the casino.

Amount: ??

Hold'N'Spin Casino
Safety Index:Below average
Submitted: 10 Feb 2023 | Case closed : 13 Feb 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player is complaining because the casino is unable to stop sending the marketing material. We closed the complaint because of the player's request to delete the account and personal information from the casino.guru website.

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1 year ago

Hello. I have a problem with this casino. I get emails daily. I have contacted them multiple times to stop sending me promo emails as am I addicted and blocked myself from casinos. I dont want to get any of emails from them. They say that they cant stop sending those mails. They have unsubsrice link that only leads to their casino site. You basically cant block messages by yourself. They keep telling that it is up to their marketing company and they cant do anything. I have never seen casino to act this poorly for this important matter. They dont really care. I hope you could help me with this.

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1 year ago

Dear Henmah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly you self-excluded yourself from the casino? Do the spam emails come from the same email address all the time or is the sender different each time?

Thank you in advance for your reply.

Best regards,

Tomas

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1 year ago

Yes. I have self excluded due my gambling addiction. The sender is the same.

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1 year ago

We've closed the complaint as per the player's explicit request to delete the account and the details from the website.

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