HitNSpin Casino - Withdrawal of player's winnings has been delayed.

I ordered two withdrawals for the amount of PLN 1,800 and PLN 600. They were accepted and sent to the intermediary on November 6 and November 8. I have not received the payment so far. I also wanted to return the funds back to the casino to try another method, but I was refused.

Dear mlkowalski,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Can you ask the casino staff to withdraw these requested withdrawals so that I can choose an alternative payment method? in my opinion, if the transfer were to reach the fair within the specified time

The deadline you set is about to pass and I still haven't received my payment. Despite daily messages to Hit n Spin asking for a refund to my account, I did not receive any specific information

Dear mlkowalski,

Have you received your withdrawal from the casino yet?

I still haven't received my payment

Thank you for your reply, mlkowalski. Have you made any successful withdrawals before? Could you please clarify what is the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread,

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have never withdrawn money from this casino before, sorry, I have screenshots and correspondence

I asked the casino for the name of the postman and the order ID, but they did not provide it. I ordered two transfers for PLN 1,900 and PLN 600 and they divided them into three. all transactions have the status - in progress

Please tell me what else I can do to get this money back. Can I get a refund to my hit n spin account and try another withdrawal method? I'm angry because I have to ask for my winnings, it's ridiculous

Thank you very much, mlkowalski, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

I cant see any messages from us on my mail adress please sebd me on mkartpl@gmail.com

Hello mlkowalski,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite HitNSpin Casino to join the conversation and participate in the resolution of this complaint.

Dear HitNSpin Casino,

Can you please provide an update on the payment status?

Thank you.

Kind regards,

Tomas

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mlkowalski,

I'm currently trying to get in touch with the casino's representatives internally. Therefore, I will extend the timer by another 7 days to see what can be achieved. I will keep you updated. Thanks for your patience.

Hello all

Pardon for a late reply.

According to our records, there are no active/pending withdrawal requests.

All has been paid out.

The player opted for a break-time limit.

Best regards

Dear mlkowalski,

Can you please confirm if you have received the payment so that we can consider this case resolved? Thank you.

Dear mlkowalski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Tomas

Casino.Guru