The player from Portugal had initially been unable to withdraw his winnings due to depositing funds with a temporary card that did not bear his name. Despite having provided full details of his main debit card, the casino had refused to accept it, which led to a withdrawal issue. However, the player's account was eventually validated by the casino. While waiting for the player's update on the payout, we had extended the complaint response timer by 7 days. As the player failed to respond within the given timeframe, we were unable to investigate further, which led to the rejection of the complaint.
HitNSpin Casino - Player’s withdrawal is denied due to temporary card issue.
Amount: €1,750
HitNSpin Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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9 months ago
Translation
I made my deposit through a temporary card generated from my main debit card. Because of this, the temporary card does not have my name, only the number and expiry date. The casino insists that the card must bear my name, though that is impossible. I contacted my bank and there is no document where my name would appear on the virtual temporary card. I provided full details of the main debit card used to create the temporary card but the casino refuses to accept it. Hence, I'm unable to withdraw my money.
Automatic translation:
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9 months ago
Hello Jremigio,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Isn't there a single notification somewhere that the virtual card was used from your bank? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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9 months ago
Translation
Good afternoon,
Today I received a notification from the casino informing me that my account has now been validated. Now I will wait to confirm if my withdrawal request is accepted and completed. Thanks
Automatic translation:
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9 months ago
Hello Jremigio,
Please let us know as soon as you will have any update regarding the payout from the casino.
