HomeComplaintsHitNSpin Casino - Player has an unspecified problem.

HitNSpin Casino - Player has an unspecified problem.

Amount: €115,700

HitNSpin Casino
Submitted: 05 Mar 2025 | Closed : 17 Mar 2025
Closed Our verdict

Other

REJECTED

Case summary

The player from Belgium experienced issues with the casino but did not provide specific details about the problem. The Complaints Team noted that the player failed to clarify her situation despite multiple requests for information regarding her account and the reasons for her withdrawal difficulties. Due to the lack of cooperation and clear communication from the player, the complaint was closed.

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Dear pascalplanchon37,

Thank you very much for submitting your complaint. Thank you very much for submitting your complaint. Unfortunately, based on the current description of events, I’m not able to assist you with this case, and I will definitely need more information. Could you please elaborate?

I will be patiently waiting for your reply.

Best regards,

Kristina

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Translation

nette I have worked all my life I am 77 years old I am lost I have bet a lot

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I don't have this mailbox anymore, I don't want my money anymore, go to this site

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I want my money no more gambling

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file

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they will give me back my money

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I didn't do anything, my cell phone was stolen

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I don't want to connect anymore, I want my money, that's all

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Dear pascalplanchon37

Since you now can write within the complaint, can you please briefly describe your issue? Can you specify the ID of your gaming account? Where did you take €115,700 from?


Thank you for cooperation!


Regards

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They had all the information

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I couldn't remove them

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On my name and all

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They have all their personal coordinates.

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Or I deposited the most I remember the identifier, they have personal information all the documents they asked me and supposedly those of a third person, they are liars

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I had to order a new bank card since my bag was stolen one hand.

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pascalplanchon37, I apologize, but we do not have the capacity to go through dozens of screenshots and translate them all. Please describe clearly (and ideally in one message instead of a thousand screenshots and chaotic messages) what happened and what assistance you expect from us so we can proceed accordingly. Thank you.

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I want my money blocked

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When I wanted to withdraw they blocked me

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I want my money, this is not normal

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I just want to get my money back 115700€

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All debits to them over 25 thousand euros

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There are 1100 euros left on

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Dear pascalplanchon37


1) At which of the accounts was 1100 EUR left?

2) Where did you take the amount €115,700 from?


Thank you for cooperation!


Regards

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I want 1100€ already since they say I haven't won anything.

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pascalplanchon37, I must warn you that if you fail to cooperate and answer all the questions from me and the casino, I will close this complaint without further investigation. Thank you for your understanding.

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I just keep repeating myself, fake drawing? He should give me back the 1100€ that is in the account. It's clear, isn't it?!!!!!!

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Dear pascalplanchon37

1) Who should give you 1100€?

2) What fake drawing?

3) Where did you take the amount €115,700 from?

4) Which account are you talking about?


Kind regards

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P I have 1100€ whatever the money that is in the account 1100€ file

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Hitspin casino

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And but read screenshot filefile

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At least make sure I get back 1100€ please

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Dear pascalplanchon37

Please kindly specify the ID of the gaming account.


Thank you!


Regards

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filefile From the screenshots you can see that they have my money and they say that I provided another identity when it is not true, and they say that there is my money and you say to yourself that there is nothing, I know what I am saying

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Dear pascalplanchon37

We need your GAMING account ID (not the bank account), since there are multiple users under the name specified above.


Regards

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So I'll be able to get my money back?

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More news

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I still don't understand why you should receive your money back and why this specific amount. You didn't answer any questions we asked here in this thread. This complaint has been open for 10 days, and you couldn't put together one sentence that would make sense or point us in the right direction. Names and documents of two different people keep coming up since the complaint was submitted. You clearly created more than one account at this casino

I am sorry, but you had more than enough time and space to clarify what is going on, and without your cooperation, we could not have proceeded with further investigation. I will now close this complaint. If you decide to provide all the information me and the casino requested in this complaint thread, feel free to reopen the complaint, but keep in mind that I will reopen it only if the message contains all answers.

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