Юрий, a player from Ukraine, requested a withdrawal from the casino, but the casino support remained unresponsive.
HITLOTO Casino - Withdrawal difficulties.
Black points: 100
Amount: 500 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
They don’t withdraw money, there is no answer to emails, online support knows nothing. There are no real contacts where you can call or write.
Automatic translation:
Public
Public
4 years ago
Hello Юрий.
Thank you very much for submitting your complaint. We are sorry to hear about the way you've been treated by the casino. Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem. Could you check it and inform us about the outcome, please?
