HomeComplaintsHITLOTO Casino - Withdrawal difficulties.

HITLOTO Casino - Withdrawal difficulties.

Black points: 100

Amount: 500 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 29 Dec 2019 | Unresolved : 21 Jan 2020
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

4 years ago

Юрий, a player from Ukraine, requested a withdrawal from the casino, but the casino support remained unresponsive.

Public
Public
4 years ago
Translation

They don’t withdraw money, there is no answer to emails, online support knows nothing. There are no real contacts where you can call or write.

Automatic translation:
Public
Public
4 years ago

Hello Юрий.

 

Thank you very much for submitting your complaint. We are sorry to hear about the way you've been treated by the casino. Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem. Could you check it and inform us about the outcome, please?

Public
Public
4 years ago
Translation

The result has not changed, can I reload the page, or turn on the computer, or what stupid question will you ask me ???

Edited
Automatic translation:
Public
Public
4 years ago

Thank you. We will now try to get in touch with the casino.

Public
Public
4 years ago

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

 

The casino can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news