HomeComplaintsHITLOTO Casino - Uncertain withdrawal difficulties.

HITLOTO Casino - Uncertain withdrawal difficulties.

Black points: 180

Amount: 5,500 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 27 Dec 2019 | Unresolved : 09 Mar 2024
Unresolved Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

1 month ago

Владимир, a player from Ukraine, got stuck in a withdrawal process and the casino was unresponsive to his messages for over than two weeks.

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4 years ago
Translation

For more than two weeks, the financial department hit the lotto did not contact 14 of the day I won 5500 put to the conclusion I sent all the necessary documents and I didn’t get the answer, the support answers the same wait two days then five now they generally say that they don’t know when they will mine win, I advise you to write to the finance department, I have been writing to the finance department for two weeks now, there’s no answer. How can I look for the truth if they have indicated on the website that the money is withdrawn within five days. Where can I contact me please help me

Automatic translation:
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4 years ago

Hello Владимир.

Thank you very much for submitting your complaint. We are sorry to hear about the way you've been treated by the casino. Of course, it isn’t correct that you haven’t received any proper explanation. Do you agree with Casino Guru contacting the casino about this issue? We are not aware that the 10bet Casino accepts from Ukraine, are you complaining about the 10bet Casino?

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4 years ago
Translation

I complained about hitlotho, they never returned the money to me

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Automatic translation:
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4 years ago

Hello Владимир.

 

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

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4 years ago
Translation

I didn’t get an answer, write a support one and the same, despite the fact that 27 days have passed, only now they also

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Automatic translation:
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4 years ago
Translation

Money has not been returned, what should I do?

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Automatic translation:
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4 years ago

We would like to ask the Hitloto Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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4 years ago

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

 

The casino can reopen this complaint anytime.

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