The player made a withdrawal, but it has been delayed. The casino seems to ignore the player’s emails. We closed the complaint as ‘unresolved’ because the casino failed to reply.
HITLOTO Casino - Player’s withdrawal is delayed.
Black points: 178
Amount: 5,500 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
For a month now, my winnings have not been returned to me, they have unsubscribed and now they are completely ignoring me. The financial department has never answered. Tell me what to do.
Automatic translation:
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4 years ago
Dear Vladimir,
Thank you for contacting Casino Guru and bringing the issue to our attention. I’m sorry to hear that your withdrawal has been delayed. I will try to contact the casino for you. However, I have to inform you that the HITLOTO Casino received quite a lot of complaints recently and they remained unanswered. Did the casino explain to you what the reason for the delay was in the last messages you received from them?
Best regards,
Peter
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4 years ago
Translation
The money was never returned, there are no changes, they are still ignoring
Edited
Automatic translation:
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4 years ago
Hi Vladimir,
Thank you for the update. I will try to contact the casino, but as I mentioned before, they mostly don't reply to any complaints.
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4 years ago
Translation
They ignore me, and do not respond for two weeks at all.
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4 years ago
We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.
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4 years ago
Hi Vladimir,
As I mentioned before, the HITLOTO Casino has been unresponsive. I will close the complaint as unresolved and it will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. I wish I was of more help.
Best regards,
Peter
