The player from Ukraine is struggling to receive his money. We rejected the complaint because the player submitted it more than once.
HITLOTO Casino - Player’s withdrawal has been pending for a month.
Amount: 1,950 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
a month they don’t withdraw money provided all the documents only promise to hurry the financial department a lot of conclusions the financial department can’t cope
Automatic translation:
Public
Public
5 years ago
Dear Alexey,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please provide me with more information and details regarding this matter? Does the casino still communicate with you? Did you receive any explanation from the casino, and, if you did, could you forward it to me please? My email address is petronela.k@casino.guru. Was this your first withdrawal request? And what method you used?
I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
