The player from Ukraine requested a withdrawal more than two months ago. It is still pending since. We closed the complaint as ‘unresolved’ because the casino failed to reply.
HITLOTO Casino - Player’s withdrawal has been delayed for 2 months.
Black points: 56
Amount: 3,900 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
I am waiting for the second month to withdraw funds, they write that everything is in the queue. So they did not transfer the money
Automatic translation:
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4 years ago
Dear Angelica,
Thank you very much for submitting your complaint. Please, could you answer a few questions so that I can fully understand what the issue is? Was this your first withdrawal request? What method did you use? Did you complete the KYC process (verification) in the past?
Please, be aware that all casinos take KYC very seriously in order to send the winnings to the right player. In some cases, it might take a bit longer, even though two months is rather unusual. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
I tried to withdraw twice, they threw all the documents away, they said the account verification was passed, but the money will not be discounted. I withdraw to the bank card
Edited
Automatic translation:
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4 years ago
Dear Angelica,
I contacted HITLOTO Casino. Hopefully I will be able to help you with this case as soon as possible.
Best regards,
Petronela
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