The player is frustrated because his withdrawal has been delayed for a month. We closed the complaint as ‘unresolved’ because the casino failed to reply.
HITLOTO Casino - Player’s withdrawal has been delayed for a month.
Black points: 100
Amount: 1,950 ₴
HITLOTO Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.5
HITLOTO Casino has a Safety Index of 0.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
a month do not withdraw money provided all documents are fed breakfast
Automatic translation:
Public
Public
4 years ago
Dear Alexei,
Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear your withdrawal has been delayed. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. The casinos have to check every detail to make sure they are sending the money to the right person. Have you contacted the casino and asked what the reason for the delay is? If so, please forward this conversation to us, it will help us understand the issue.
Best regards,
Peter
Public
Public
4 years ago
Translation
I can’t convey the conversation; I communicate with administrators only promise to speed up the withdrawal every day; casinos are reloaded; other excuses I play in many casinos won big jackpots and in an hour they withdraw money without problems. and faced with stupid pokerism for the first time. I will distribute the negative among my friends
Edited
Automatic translation:
Public
Public
4 years ago
Hi Alexei,
Thank you for the reply. I will try to contact the casino and we will see what their standpoint is.
Best regards,
Peter
Public
Public
4 years ago
Translation
to
casino bad month no withdrawal Rating 0 out of 10 this is not an honest casino Razvodnyak !!! And please print my complaint about the universal on your site this is not an honest casino and it does not belong to the rating of honest
Edited
Automatic translation:
Public
Public
4 years ago
We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.
Public
Public
4 years ago
Hi Alexei,
The HITLOTO Casino seems to receive quite a lot of complaints recently. We asked the casino to cooperate and help to find solutions to them. At first it seemed it would work out but the casino rep stopped communicating. We can't resolve the issue without their cooperation. If all the complaints including this one remain unanswered, we will close them as unresolved and it will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. I'm sorry I couldn't be of more help. We are closing the complaint as unresolved.
Best regards,
Peter
