HITLOTO Casino - Player’s winnings have never reached him.

Hello, initially the first withdrawal of money was made a month after verification ... and then, as scammers, they write the same thing as a result, so far nothing has been deduced, it took about a year ... first, it took about two months, three took it canceled. I put it again and already somewhere the same passed and the result is zero they write the same thing according to the template they transferred to the fin department and so on !!! I do not advise casino scammers !!!

Dear Владислав,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I will try my best to help you, but I must warn you that, unfortunately, it seems to be a common practice of HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue. 

I would recommend checking casino review on our website before choosing one in the future. Please see the link below for HITLOTO’s review on our website (https://casino.guru/hitloto-casino-review). As you can see from all of the information in our review, HITLOTO Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

Additionally, please check our recommended casinos for Ukranian players: https://casino.guru/top-online-casinos#tab=RECOMMENDED.To make absolutely sure you see the most suitable casinos, check your language and country preferences: 

Finally, if there is any supporting information for your case, forward it to my email address petronela.k@casino.guru or post it here when replying. I will be waiting for your response patiently.

Best regards,

Petronela

Dear Владислав,

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck even, as if I mentioned before, we haven’t received any replies from HITLOTO Casino to any of our requests for a collaboration. 

Dear Владислав
Please, be informed that this casino has a bad reputation and we received many complaints from other unsatisfied players. From our experience this casino isn’t responsive, but I will try my best to help you.

After you sent your documents for the verification, did the casino confirm in any way that the verification was complete? Do you have any emails or screenshots of your communication with the casino support? If yes, could you please send them to me?

We would like to ask the HITLOTO Casino to reply to this complaint. 

We would like to ask the HITLOTO Casino to reply to this complaint. We are extending the timer by 7 days.  If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Hello Vladislav.

Unfortunately, HITLOTO Casino is non-responsive. We are forced to mark the complaint as "unresolved".

We are very sorry that we can't help you more.