HomeComplaintsHITLOTO Casino - Player’s struggling to receive his winnings.

HITLOTO Casino - Player’s struggling to receive his winnings.

Amount: 3,000 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 27 Mar 2020 | Case closed : 14 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Ukraine has requested his withdrawal two weeks ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Dear Сергей,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I will try my best to help you, but I must warn you that, unfortunately, it seems to be a common practice from HITLOTO Casino to ignore us completely in our attempts to mediate any kind of issue. 

I would recommend checking casino review on our website before choosing one in the future. Please see the link below for HITLOTO’s review on our website (https://casino.guru/hitloto-casino-review). As you can see from all of the information in our review, HITLOTO Casino is a very bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

Additionally, please check our recommended casinos for Ukranian players: https://casino.guru/top-online-casinos#tab=RECOMMENDED.To make absolutely sure you see the most suitable casinos, check your language and country preferences: 

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file

Finally, if there is any supporting information for your case, forward it to my email address petronela.k@casino.guru or post it here when replying. I will be waiting for your response patiently.

Best regards,

Petronela

Public
Public
4 years ago

Dear Сергей,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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