HITLOTO Casino - Player is complaining about a delayed withdrawal.

a month and a half I wait

Dear Igor,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past?

I can only imagine how frustrating it must have been for you waiting for the money for such a long time. Are you in touch with the casino? Did they justify the delay? Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Igor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.