HomeComplaintsHITLOTO Casino - Player is complaining about a delayed withdrawal.

HITLOTO Casino - Player is complaining about a delayed withdrawal.

Amount: 800 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 10 Jan 2020 | Case closed : 27 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Ukraine requested his withdrawal more than a month ago. It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

a month and a half I wait

Automatic translation:
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4 years ago

Dear Igor,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past?

I can only imagine how frustrating it must have been for you waiting for the money for such a long time. Are you in touch with the casino? Did they justify the delay? Thank you very much in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Igor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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