HomeComplaintsHITLOTO Casino - Player has never received his winnings.

HITLOTO Casino - Player has never received his winnings.

Amount: 4,000 ₴

HITLOTO Casino
Safety Index:Very low
Submitted: 10 Jun 2020 | Case closed : 28 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Ukraine has requested a withdrawal. Unfortunately, the casino has been closed and the player has never received his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

concluded that the money did not come, and the site stopped loading

Automatic translation:
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4 years ago

Dear Денис,

Thank you very much for submitting your complaint. I’m afraid the casino has been closed. In the last past months, we have received a lot of complaints regarding declined withdrawals from HITLOTO Casino and it was a common practice of this casino to ignore us completely in our attempts to mediate any kind of issue. Please check out review: https://casino.guru/hitloto-casino-review.

Unfortunately, there is not much we can do for you in this case. If there is any additional info you would like to share with me, please do not hesitate to contact me, otherwise I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

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4 years ago

Dear Денис,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Edited by a Casino Guru admin
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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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