HomeComplaintsHITLOTO Casino - Oлексій from Ukraine is complaining about slow withdrawals and poor communication.

HITLOTO Casino - Oлексій from Ukraine is complaining about slow withdrawals and poor communication.

Amount: $6,200

HITLOTO Casino
Safety Index:Very low
Submitted: 25 Oct 2019 | Case closed : 18 Nov 2019
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

Player is complaining about delays and poorly working financial department.

Public
Public
5 years ago
Translation

With the 11th, I am waiting for the withdrawal of funds to be fed breakfast financial department is working poorly

Automatic translation:
Public
Public
5 years ago

Hello Oлексій.

We are very sorry that you have issues with this casino. Could you please give us more information about your case? Did you already pass through the KYC procedure? 

Public
Public
5 years ago

Dear Oлексій,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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