Hiperwin Casino - The player's account got blocked.

The casino locked my account on December 9, 2022. They said they will review the games, but the review is still not over. It's been a long time but my account is still locked. I am a clean player and did not receive any bonuses. It is unclear when the review will end. It's been a really long time. I want to open my account and withdraw my money.

Hello aknclgm,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hiperwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever process a withdrawal from the casino? Did they specify the reason of the investigation? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Nick,

My account has been opened but I can't login to my account. Because 2-step login is active. I cannot access the Google Authenticator app because my phone has been reset. Hiperwin casino told me to contact Google. Google said it's impossible for me to get old app codes. So if 2-step login is not disabled, I will never be able to login to my account. I want to disable 2-step login. I can send all required documents to the casino. Could you please contact the casino and explain the situation? When I explain the situation, they tell me to contact Google. I can't get any support in logging into my account.

Regards,

Akin

Hi,

I got a phone call from the security department and they said 2 step login would be disabled.

Thank you for your support.

Regards

Hello aknclgm,

Do I understand it correctly that your issue has been resolved?

Hello Nick,

Yes. I can log into my account now.

Thanks.

Thank you aknclgm for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick