Highway Casino - The player's dissatisfied with his overall casino experience.

I have been with this casino since it opened. At first, I could win a little and cash out. Of course I became a VIP member after awhile because I deposited a lot and very regularly. I noticed the outcome for certain amounts wagered to be consistent. For instance, lower amount wagered seemed to win all the time. However, larger amounts never would pay. We're talking after several hundred spins on low volatility games.

Recently, I became suspicious and upset after many deposits and losses. The VIP Manager kept me going with free chips until I would deposit. I complained, closed my account due to the suspicion of unfair play.

The VIP Manager replied that I was flagged as a problem gambler and my account was closed permanently.

They knowingly accepted a significant amount of money from someone they'd already targeted as a problem gambler.

I'm confident that the RTG Software isn't as fair as they say and they shouldn't have allowed me to continue to deposit after my first complaints and account closure requests.

They knew what they were dealing with a long time ago but prayed on my weakness.

Hello Angela,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Highway Casino. Please allow me to ask you a few more question before we would move forward.

Did you create or have any evidence which would support your claim of rigged RTG within the casino? Did you ever mention to the casino having gambling issues? Why did the casino suddenly closed your account for having gambling issues - did you request for it or were your deposits suddenly higher or more frequent? Since when is your account closed?

If you have any evidence please forward it to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

I wish to withdraw my complaint

The complaint will be now closed on the player's request.

I wish to reopen the case please. I feel the casino had a good idea that I was struggling and kept accepting deposits. They even offered a cool off period or limit so I wouldn't exceed my budget. It should've been then my account be closed. Instead, I went through mental torment while they still accepted funds. I made a complaint against the VIP Manager, Luke, then requested to close my account. My experience was stressful and took a toll on my health. I'm asking for pain and suffering compensation.

Hello Angela,

Unfortunately without any proof there is nothing we are able to do. If you have any screenshots, conversations which would prove any of your statement to be true, we can run through it and decide whether we are able to do anything with it.

You can also try to contact directly the licensing authorities of the casino as they have much more insight to the casino as we do.

Dear Angela,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.