Highway Casino - Player's withdrawal is constantly delayed.

I’ve requested my payout they keep telling me it was sent and my bank says no way. All you get is a run around no matter who you talk to. Requested 2500 payout they said they sent 500 on the first payout then they sent another 300 on the second one which I have yet to see one of the payouts I’m getting so frustrated about it’s driving me crazy!!!

Dear qjmbhv6kdt,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Thanks for your messages, qjmbhv6kdt.

Have you received any of your withdrawals since you filed a complaint? I'll await your reply.

I have received the first 500 no more since then. I received that payment yesterday