Highroller Casino - Player experiences continued withdrawal barriers and document rejections.

Subject: Complaint Regarding Withdrawal Delays and Document Rejections

Dear High Roller Casino Management,

I am writing to express my extreme frustration and disappointment regarding the ongoing issues I have encountered with withdrawing my funds from your casino platform. For the past six months, I have been tirelessly attempting to withdraw my winnings, only to be met with repeated rejections and delays, despite submitting all required documentation promptly.

Despite my efforts to comply with your verification process by submitting all necessary documents, I have continually faced rejection without any clear explanation or guidance on how to resolve the issues. This lack of transparency and communication has left me feeling utterly disillusioned and aggrieved.

As a loyal and valued customer, I expect a certain level of professionalism and efficiency when it comes to processing withdrawals. However, the persistent delays and rejections have not only caused me significant financial inconvenience but have also eroded my trust in your casino's integrity and reliability.

I urge you to promptly address this matter and provide me with a resolution to facilitate the withdrawal of my funds without further delay. Additionally, I request a thorough review of your document verification procedures to ensure fairness, transparency, and consistency for all your customers.

Failure to address these concerns promptly will force me to take further action to seek redress for the undue hardship and inconvenience caused.

I look forward to your immediate attention to this matter and a swift resolution.

Sincerely,

Aakash

Hello Ajay9289,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Highroller Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

More than 14 weeks my verification is ongoing but still doesn't get a reply proper resolution and I provided all those document which they asked and their asking for reason why I provided by mom bank account because my mom and my account was joint account that's why I provided my my mother bank account detail and I provide all those document which they were asked and then not verifying my profile since teen 14 week I will share a screenshot but I started a first chat from between the High roller and you will able to see how much time completed since no verification is completed from my first winning where I am doing withdrawal of 6400 did not allowed me to with all it and then not allowed me to play any game they lockdown those things but my I can easily access my account

Reply

Hello Ajay9289,

Firstly, I hope the timer on the top of the site is clearly visible - it indicates the remaining time to reply for any of the requested parties. No spamming or request will make the process faster.

Is the shared account also owned by you or your mother is the owner and you use the account too? Is there any document which would prove the ownership?

Dear sir i used my mother bank at time of withdrawal so at that movement my account was not working so i used the my mother bank account to withdraw the money but the team continuely asking for my mother bank account statement i also provided that then asking continue adddress but daily they reject all those proves they saved the account on withdrawal page so continue asking same thing i gave all documents they ask but they ignoring all those things i have my own aadhar card that proves ownership as my name on account same as on identity card but when i was registing in site Google automatically detect the wrong address and highroller saved it and asking same document but i don't have the same address but i requested to team to change the address as shown as identity card

Hello Ajay9289,

Please note that using any kind of 3rd party deposit or withdrawal is strictly forbidden by any online casino. You can always use only your own funds to deposit and withdraw to your own payment method only.

Unfortunately, we can do nothing in such cases as the casino has every right to close your account and void any winnings if they decide so.

We will be now forced to close the complaint for the above stated reason.