High Country Casino - The player struggles to withdraw his balance.

i won the money on 12-12-22 no one has contacted me and i cant contact them same thing with lucky hipo they owe me 475.00 same problems

Hello daryl1947,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with High Country Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

i see that they approved it today i won on 12/12 i never have spoke with them you cant contact them

Hello daryl1947,

As long as it is already approved, be sure to give it a few days before it would arrive into your own account.

Please let us know in case of any update.

Dear daryl1947,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

im waiting for my withdraw

Dear daryl1947,

Can you please give us an update regarding your withdrawal?

still waitting for the money

Thank you daryl1947 for the update. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi daryl1947,

I've just reviewed your case and fully understand your concerns about your withdrawal being delayed. I will contact the casino and we'll see what can be done to help you when it replies.

Dear High Country Casino, I'd like to invite you to join this conversation and take a part in the complaint's resolution. Could you please share more information regarding the player's case? Have there been any reasons for such a delay? Do you have this withdrawal request already processed from your side? I'm looking forward to hearing from you.

Best wishes,

Natalia

thank you for your help

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

they paid me already thank you for your help

Dear daryl1947,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia