The player from California reported that High5 Casino had emptied his account balance, stating a bug/glitch with diamond boosts had affected his account. Even though he had used the boosts for free spins, he denied profiting significantly from this feature. The player sought to resolve the issue, but the casino remained unresponsive. After the player's communication with the casino, High5 Casino decided to return the funds to the player. The issue had been resolved successfully and the complaint had been marked as 'resolved' by the Complaints Team.
High 5 Casino - Player's funds confiscated due to a claimed glitch.
Amount: $4,421
High 5 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 days ago
Public
Public
1 week ago
My entire balance was emptied a few days ago when High5 Casino told me that a bug/glitch with diamond boosts affected my sc balance. They then proceeded to cancel all my pending redemptions and removed 4421sc from my account. I did nothing wrong, all of that money was money I deposited myself and played with by their live baccarat dealers, and even though I did use diamond boosts to play free spins on slots I hardly won anything from them let alone 4K$ which they think they are entitled to for some reason. I must have won at most a few hundred dollars from slots with the free spins at most. They also took money that I recently deposited after the so called glitch happened and resolved and they refuse to communicate with me about how they arrived at this number or even my follow up emails explaining my evidence that proves I did not benefit from any glitch like they are acccusing me of. This was a flat out robbery. Contact me for any information you need at my email.
Public
Public
1 week ago
Hello Kmjp,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Public
Public
5 days ago
High5 casino decided to give me back the money they took from me. This case can be closed now.
Public
Public
3 days ago
Dear Kmjp,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
Please disable your AdBlock