High 5 Casino - Player believes his winnings were credited incorrectly.

i was only paid $40.00 usd for a 400 dollar win if you look at the screenshots it wont add up right, they have not replied in days

Dear Dsmgalahad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the game crashes or the connection between the server of the game provider and you are disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Could you please clarify which winnings have been recorded in your game history? Please forward me your game history and bet ID of bets you believe were credited incorrectly.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I have screenshots of everything, and have requested numerous times for a reply. Once i got the email asking for screenshots or proof. I never heard back

Here is the win on the game, the win in my game history, and a comparable game play only for reference on bet per line and win.

0.4 on 5 lines is 0.20 per spin - I won only on line 1, 1000x 0.04 is 400 not 40.

A 40 dollar payout cannot mathematically add up.

Well, according to my calculations, 1.000 x 0,04 is actually 40, not 400.

Nonetheless, as I already explained, games sometimes malfunction and show a different result on your screen, but the correct one is always recorded by the game provider. If you still believe that the casino credited your winnings incorrectly, you can always contact the game provider and ask for an official report of this specific gameplay. However, it seems that according to your game history, the result of the bet was indeed $40 so unfortunately, there is not much we can do under these circumstances.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.