HeyCasino! - The player's winning has been voided.

Hey!

It is so that I played via heycasino.com and I was lucky and won 29000euro. But then they locked my account and blocked my account and canceled the withdrawals. I first received an email that they needed my bank details and that there were problems with the payment provider. I gave them all bank details and cooperated. I received no information about what happened or why they locked the account. After a few days and a lot of emails from my side, I got an answer. They say that there was a malfunction in the game I played and igp has asked for the money back, and they unlocked my account with 0.42 euros left. Sure, maybe I got a few more free spins than usual, but it also says on their website that customers get more free spins over time.

It says they have taken back the profits from fraud. Do you think there is any chance for me to get any of the winnings? It was winnings of money that I bet for a few hours so not a big profit. Am I not entitled to any% of the profit?

Should I report this to arn or do you think I have no chance?

This is a game at heycasino.com

Regards Caroline Nilsson

caroline.nilsson83@live.se

Hello Caroline,

Thank you very much for submitting your complaint and I¨'m really sorry to hear about your issue with HeyCasino!

Before we would try to contact the casino about your voided winnings, I would like to ask you a few more question to specify the case as much as possible.

Did you use bonus money or spins to get the big winnings in the casino? Were you verified in the casino? Did you have any withdrawal request in the casino before?

Also please could you specify the "free spins" glitch which you described before? What exactly happen?

I'm not really sure how will this case escalate yet, but we will try our best to help you out. Most of the casinos are protected by a term and condition where if the player noticed any error in the system, they should stop playing and report it.

Looking forward to your answer.

Regards,

Nick

Dear Caroline,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.