The player from Germany had requested a withdrawal on August 28, 2024, after making over 10 deposits. Following a KYC requirement, he had submitted his ID and proof of address but had received no further communication from support, leaving him unable to proceed with the withdrawal. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which had prevented further investigation or solutions. The team remained open to assisting the player if he chose to resume communication in the future.
Heybets Casino - Player's withdrawal is delayed due to KYC issues.
Amount: €5,400
Heybets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Heybets Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
