Herake Casino - Player’s account closed and winnings seized.

После верификации пришли письмо что мой счет они закрывают.

"We are writing to inform you that all necessary checks on your account have been completed. Based on the thorough investigation conducted by our Anti-Fraud and Risk Team, the decision has been made to close your account. Unfortunately, this closure is final, and your account will remain closed permanently.

Furthermore, please be advised that the funds in your account have been seized as part of this decision. It is also important to note that any attempts to open multiple accounts on Herake will lead to the same outcome, with those accounts also being closed and the funds seized."

на вопрос почему они забрали мои деньги

"please be advised that the funds in your account have been seized as part of this decision. It is also important to note that any attempts to open multiple accounts on Herake will lead to the same outcome, with those accounts also being closed and the funds seized."

Hello Slunk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Herake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents did you forward to them (as it might have affect their decision)? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Slunk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.