The player from Germany has been trying to contact casino support without being successful. We’ve rejected this complaint as per the player’s explicit request.
Hera Casino - Player’s experiencing difficulties withdrawing his bonus winnings.
Amount: €130,000
Hera Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Hera Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
On January 26th, 2021 I wrote an email to Hera Casino and it doesn't answer me. I wanted to ask the casino what documents they need for a withdrawal and where I should send these documents. Unfortunately I cannot reach any contact through live chat either. I found the casino's email address on the internet support@heracasino.com Can someone help me? I want to know how much I can withdraw because I used the bonus code.
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3 years ago
Dear kadir555,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have checked casino website and didn’t find any email address except for a phone number https://hera.gamesystem.club/casino/index.php:
"Support
Our friendly customer service team is on hand to answer your questions 24 hours a day, 7 days a week. If you have any concerns, please drop us a line on Tel: +18889064608."
Even in our review for Hera Casino, we have classified it as Zombie casino https://casino.guru/Hera-Casino-review:
"We use the ZOMBIE casino rating to identify casinos that are not responding to any form of communication and seem to be completely inactive. Because of this, we consider playing in these casinos unsafe, as it might be impossible to withdraw any winnings."
Could you please advise if you have received any promotional offers or any kind of correspondence from them via email? Lastly, please confirm that the claimed amount of €130,000 is correct.
I will be waiting for your reply patiently.
Best regards,
Petronela
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3 years ago
Translation
Thank you for your message. So I haven't received any advertising yet. Also no email so far. The amount of 130,000 € is correct, but I don't know how much I can pay out later if I can "pay out" the answer they don't.
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3 years ago
Thank you, kadir555, for your reply. Could you please advise which exact bonus you have played? Please forward its specific link, bonus name or the activation code.
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3 years ago
Translation
So I'm so sure not that it was either Hera50 or TBFCLFREE50 .... at least it was worth 50 €.
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3 years ago
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https://www.casinofreak.com/casino-reviews/hera-casino-review
Or:
https://casinobonus2.co/hera-casino-bonus-codes
As I said it was worth 50 €
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3 years ago
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It was a free bonus. That's why I don't know how much I can pay out. I haven't received any messages so far.
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3 years ago
I have checked general bonus terms and conditions, and this is what I found http://www.heracasino.com/bonus.php:
"Max cashout on freemoney is $10"
How would you like to proceed with this case?
