HellSpin Casino - Withdrawal of player's winnings has been delayed.

I won $3000

On 19th June 2023

I received a email which says its approved.

I have now waited 8 Days

And sent 8 emails

The response I'm getting is they are investigating

Into this that's it.

Nothing resolved.

I have played for years no problems until now.

Dear jacy12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi it is very unusual

As I have never had a problem.

They keep responding with we are investing what does that mean?

Good morning

My winnings have been finally payed.

Thank you

Dear jacy12345,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru