HellSpin Casino - The player's withdrawal is delayed.

Withdrew balance on my hell spin account in 2 payments, 1 $4000 then another $800. Both requests were "processed" but only the $800 reached my account. After using the chat resource multiple times over the course of time, none had been able to give me a solid answer as to where my $4000 is now.

Hello tkaay94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HellSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I have confirmation that my account has been fully verified. Both by email and I confirmed this with an agent on the chat line yesterday. The winnings were won with My deposits and not with a bonus.

The last time I spoke with the casino was today and it was to raise the concern for the $4000. The agent did advise me that he was escelating this to a case that will require further investigation with their financial institution.

I have contacted daily for the last 4 days, since I recieved a withdrawal of $800 that was processed 1 hour after the $4000 was processed.

I hope that helps, let me know if there is any more information you need.

Thankyou for your response I look forward to hearing again from you.

Tkaay94

Hello tkaay94,

Can you please specify the exact date of the requests which are still pending? Are they in processing status for longer than 14 days?

Dear tkaay94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.