HellSpin Casino - Player's struggling to withdraw her winnings.

they will never payout. took 1 week to fully verified and they kept asking the same question. very unprofessional support. never help. years to reply. my withdrawal rejected 8 times. they took money instantly but avoiding to payout winnings. stay away from this shit!!!!

i wonder how they can still take money and being operated also allowing players from australia to play!!!

Dear vj5y77hgrt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that all your withdrawal requests were canceled?

Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hi thanks for your reply.

here is the story. i have passed the kyc verification. i have provided all my information such as bank card where i used to make a payment front and back, my id my bank statement. this is my first withdrawal. and has been rejected 10 times. i believe there’s no active bonuses still active.

there were 2times it says reversal withdrawal and the amount requested went back to my hellspin acc profile.

they send me this now???

hell spin is a scam!!!!

totally SCAMMMMMMM!!!!!

i have all the records

Thank you for your reply, vj5y77hgrt. Unfortunately, some casinos require players to wager real money deposit. This is one of the standard AML (anti-money laundering) rules. Not all casinos require this, but it isn't anything unfair. I have also checked the casino’s withdrawal rules in T&Cs and I found this:

„All deposits need to be wagered x3 before withdrawal."

If you have not yet met the wagering requirements, I suggest you do so as soon as possible, otherwise, you won’t be able to request the withdrawal.

Dear vj5y77hgrt,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.