The player has deposited money into her account, but the funds seem to be lost. The player later confirmed that the deposit was processed successfully, therefore we marked this complaint as resolved.
HellSpin Casino - Player’s deposit has never been credited to her account.
Amount: €30
HellSpin Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
HellSpin Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I made a deposit of €30 on 04/28, the money has not yet been credited to my player account!
I deposited online so the money should be deposited in real time.
They put me off in live chat. Supposedly they pass it on, you get in touch with me as soon as you have an update, that was the answer from them on April 28th, they don't even tell me how long it can take!
Since I do not accept and accept this and do not put up with it, I gave the casino 48 hours to clarify this. On Saturday I sent an email to the email address complaints@hellspin.com and made it clear that I have not received an answer from either customer service or the complaints department.
I want my deposit back. I don't want the money in my player account because I don't want to bet even a penny on these criminals after this experience.
I want my deposit back it's 30€ that's not much but I don't have any money to give away!
Automatic translation:
Public
Public
1 year ago
Dear Madea,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello,
has been resolved the complaint can be closed the money has just been credited.
Automatic translation:
Public
Public
1 year ago
Dear Madea,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
