The player from Poland faced repeated withdrawal issues at the casino, receiving a "Declined by operator" message due to a payment processing error. Despite trying multiple payment methods and sending identity documents via email, all withdrawal attempts were canceled, and he did not receive any responses from support. The complaint was closed after he indicated that he had lost all his winnings and would no longer deposit at the casino.
Helabet Casino - Player's withdrawals are consistently declined.
Amount: $2,214
Helabet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Dear mateuszekk521,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
- Have you made any successful withdrawals before?
- Could you please advise if you received any confirmation regarding successful verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Yesterday i lost my all founds, so i will not deposit on their website anymore, you can close the case
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1 month ago
I am sorry to hear that. Since you lost all your winnings, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
