The player from Poland faced repeated withdrawal issues at the casino, receiving a "Declined by operator" message due to a payment processing error. Despite trying multiple payment methods and sending identity documents via email, all withdrawal attempts were canceled, and he did not receive any responses from support. The complaint was closed after he indicated that he had lost all his winnings and would no longer deposit at the casino.
Helabet Casino - Player's withdrawals are consistently declined.
Amount: $2,214
Helabet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
Helabet Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
Public
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2 months ago
Dear mateuszekk521,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
- Have you made any successful withdrawals before?
- Could you please advise if you received any confirmation regarding successful verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 months ago
Yesterday i lost my all founds, so i will not deposit on their website anymore, you can close the case
Public
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2 months ago
I am sorry to hear that. Since you lost all your winnings, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
