The player from India had claimed to have made a withdrawal request which was processed by the casino. However, he hadn't received the funds despite having provided a bank statement and having waited for over 14 days. The player had made successful withdrawals before via crypto, but this had been his first bank transfer. The casino had acknowledged a failure on their end and had returned the funds to the player's account. The player had confirmed receipt of the funds but unfortunately lost them while playing. As a result, we had to reject the complaint due to the player's balance being zero.
Helabet Casino - Player's withdrawal has been delayed.
Amount: 26,000 INR
Helabet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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6 months ago
I requested a withdrawl and it's processed on their system but I didn't receive.
I sent bank statement as they asked . It's more than 14 days ,I didn't use any bonus and account is verified. Help
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6 months ago
Dear priya999co,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please forward me all the communication between you and the casino that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Veronika
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6 months ago
Yes I did , i made many crypto withdrawls before . Now its bank transfer and i didnt get any.
I'm sending all communications
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6 months ago
Thank you very much, priya999co, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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6 months ago
Dear priya999co,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Helabet Casino representative to join this conversation.
Dear Helabet Casino,
Could you please provide clarification, why the player's withdrawal has been delayed?
Thank you in advance,
Mirka
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6 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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6 months ago
There was a failure. The problem is resolved .
The money has been returned to the player's account. Kindly withdraw funds.
We apologize for the inconvenience
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5 months ago
Dear priya999co,
Have you been able to successfully withdraw money from your account?
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5 months ago
Unfortunately, as you have played your balance down to zero, I’m afraid there’s nothing we can do and I’m forced to reject your complaint.
I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Kind regards,
Mirka
Casino.Guru
