The player from the UK verified his account and requested a withdrawal, but he had not received his winnings for 2 weeks. The complaint was resolved, the player received his winnings 2 weeks later.
Harry's Casino - Player’s withdrawal has been delayed.
Amount: €200
Harry's Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Harry's Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Hi,
On the 15th November I withdrew 200 pound by bank transfer to my account.
15 days later and after being told I would receive my funds in the next few days I am still yet to receive them.
Been no problems depositing money and I have verified myself and Harry’s have confirmed I’m verified.
Disappointed as to why it has took so long.
Please can you help?
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4 years ago
Dear Matthew,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Could you please confirm that this was your first attempt for a withdrawal? What is the status of your withdrawal – is it pending or processed?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
Thank you very much in advance for your reply.
Best regards
Kristina
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4 years ago
Good Morning,
Thank you for the quick response.
I can confirm I withdrew the money on 15/11/2020 and on the 17/11/2020 the withdrawal was processed.
I will forward all my i response from the emails with company shortly to the email address above.
Kind Regards
Matthew H***
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4 years ago
Thank you very much Matthew for your reply and email. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Hi Matthew!
I looked at your complaint and I will try my best to resolve your case in a timely manner. I would like to invite Harry’s Casino into this conversation.
Dear Harry’s Casino, can you please confirm if the player’s withdrawal request was in fact successfully processed and specify the reason as to why the player has not yet received the payment?
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4 years ago
Thank you for trying to help.
They are now ignoring my direct emails guess I know to never use the site Again.
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4 years ago
I can now Confirm the funds have been paid into my account that i was owed.
Thank you very much!
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4 years ago
Dear Matthew,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that you’ve received the payment. We will now mark the complaint as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
Best regards
Andrej
