HappySpins Casino - The player's deposit did not arrive.

Hello joeblack1,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with HappySpins Casino. If you have also problem with a different casino please submit a new complaint for that too as it might be a different issue even if it seems the same.

Please allow me to ask you a few more question before we would move forward.

Was this your first ever deposit into the casino? Did you contact the casino with this issue and if yes, what did they respond? Do you have any screenshots or conversations with the casino assisting your case?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hello Nick,

this was not my first deposit. As I said, usually crypto deposits were credited within minutes but not this time.

Just now I got an answer from the casino asking me to provide a bank statement/proof of payment.

I've sent them a transaction receipt with all the details.

I will update this thread again when they get back to me.

Dear joeblack1,

If the casino responds, it is always a good sign. Please keep us updated regarding the case or if the casino would respond in any way.

The funds were credited to my account. This case can be closed now.

Thank you for your time.

Thank you joeblack1 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick