HappySpins Casino - The player is dissatisfied with the casino.

I just want to share my experience on Happy Spins so that others are warned what they get playing there.

1. they have great games
2. the website is user friendly
3. they approve documents in 48 hours

the bad things:

1. they have a live chat but they are never on it never offer any direct contact methods. Neither by phone or email or live chat. You just have to email or snd a message through the site and they reply whenever they want. They also don’t reply to all your emails but they do read them.
2. i won almost 5000,00 euro. They didn’t process all they told me they have to process them in pieces. This is a common strategy casino’s use they know you will cancel the funds and playback and that way they don’t have to pay you.
3. they affect the game in a way it takes all your wins just like that. I experienced game errors, roulette that proceeded in an unfair way for hours taking almost 4200,00 euro
4. They are not honest and transparent and willing to pay out all you won.

sorry but this casino I want to warn everyone be careful cause these types of casino’s have all sorts of strategies in place to keep as much funds from flowing back to clients.

Hello nousername,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HappySpins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what is your exact issue about? What is the dispute amount based on? Do you have any evidence of your claims regarding the casino as we can't really build up a case without it.

Please send anything regarding this case you have to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

I can confirm that what I wrote is my experience. And I would love to ask you, to have my experience written on this site, so that people can see the tactics the casino like 'Happy Spins' implore.

As I wrote, they have a live chat option. But they refuse to not utilize this and they are never on the live chat to help clients with issues or technical issues.

Secondly, I won almsot 5000,00 euro 3 days ago. I had 6 withrawels of total 4800,00 euro.

When they finally responded the next day, they processed only 2x 1000,00 euro. They told me by email that I have to have patience, and they will do 2 payments a day. Which is totally not what is written on their website. There is nowhere stated they will only pay out 2 withdrawels a day.

Thirdly, I cancelled the rest 2800,00 euro and played back in the midnight. I don't know what was happening but the game I played was malfuctioning, it just ate all the funds round by round. The roulette was regulary jamming.

Anyways I deposited in total over 1400,00 euro and same issues with the game persisted on and on.

When I asked why they didn't process all my funds they told me something about bonus funds.

I will copy paste their emails below. Each time I raised the issue they told me by email about bonus according to their terms. I never ever played with bonus funds on their website. They are seeking an excuse to not process my withdrawels. Nick, most of the casino's have a specific tactic they use so that they can pay as less withdrawel as possible. They refuse to pay all the ammounts cause they want to delay it as much as possible that in order when you play it back you loose it all. They will not have to pay you a dime.

They respond only 1 time a day or perhaps not even.

Thank you for contacting us.

I am sorry to hear you are not satisfied with our games and this is certainly not the type of feedback we are happy to read.

However, when you created an account at our casino, you stated that you agreed with our terms and conditions, including the conditions to withdraw money earned from a bonus, full conditions here

To be able to investigate the games issue, we need you to provide some detailed information:

- when did the issue happen (we need a date and a time)

- which game were you playing exactly (please specify the game name and the provider)

- do you remember your last bet

- do you remember your balance when the issue happened?

- can you please send a screenshot of the error message?

- are you able to go back to your game history inside the game and find the specific game round?

The information requested above will allow our technical department to locate the round and look into it. If necessary, we will forward the issue to the game provider.

I look forward to receiving your reply.

Best regards,

HappySpins team

support@happyspins.com

HappySpins Support <support@happyspins.com>

Aan:

U

Wo 25-5-2022 11:02

Hello Kevin,

Thanks for your email.

I have reviewed your account and 2 withdrawals were approved already and the rest are still in the processing queue.

We invite you to exercise some patience as the withdrawals are being sent out in instalments of 2 per day.

They will be sent out gradually until all have been delivered to you.

I take this opportunity to congratulate you on your winnings.

Kindregards,

HappySpins team

support@happyspins.com

HappySpins Support <support@happyspins.com>

Aan:

U

Vr 27-5-2022 07:48

Hey Curshen

Thank you for contacting us and letting us know your feedback.

We are truly saddened that you feel this way about our casino.

As per our Contact Us page, our customer service department can be reached by email only. On that page, you will also see our operating hours. We reply to our emails chronologically and only within this timeframe, which explains why it might take some time after you have send your email.

Our casino is more than happy when our players win big and we ensure a fast payout procedure for those who request a withdrawal. However, we do have terms and conditions related to withdrawals after bonuses wins which have been previously reminded to you.

The bonus terms can be read here and the terms and conditions here

Should you decide you no longer want to play with us, please be informed that you can manage the status of your account, select a cool off period or self-exclude for a longer period using the link here below:

https://www.happyspins.com/en/account/account-status

Best regards,

HappySpins team

support@happyspins.com

i told them that I would review their casino site as bad and share my experience. Since last week thursday, till now. They have stopped replying to all the emails and messages I send to them. This casino is not proffesional.

They refused to first payout all my 6 withdrawels, they paid out only 2. The next day they when I asked again why the delay they brought the excuse about bonus and wagering. I told them and I keep telling them I didn’t use any bonus. But they just don’t care. So I don’t know what they did but the games just took all the remaining wins 2600,00 and 2000,00 other in deposits where the game gets stuck repeating many times same outcomes to its own advantage. They supposed to give cashbacks on losses. They have until now refused to give me cashbacks on all I lost. They refuse to reply and stopped replying. I told them I would rather them say : We wish not to continue with you then have that stinky attitude. So I hope its clear this casino is not serious whatsoever. They are not serious with withdrawels and they hide behind policies and excuses. They are not professional in their work and they don’t care. So, I want to share to everyone stay away from this casino.

Hello nousername,

Thank you for the detailed description. As you have multiple issues I will try to ask separately a few more question on each of them.

Regarding the withdrawal - did you already receive the first 2 withdrawals? Are any other withdrawal currently pending?

Sometimes it is common that the casino limits the amount of withdrawal on requests or limited amount so as long as you received the first winnings, I would consider it as something unfair.

As per rigged games - for that issue we would need a betting history of some kind or at least some screenshots which would prove that there was something really happening as if we would contact the casino without any proof they could just deny and there would be no possible way to prove it.

The casino's claim of you using bonuses - isn't it possible to look into your casino history where it should be clearly visible if you had real or bonus balance - if you can please forward screenshots of it to nikolas.b@casino.guru with all the above asked proof as well.

The non credited cash back - is it a bonus which should be added automatically to you or you need to activate it by our own? Did the casino ever responded to you regarding the cash back bonuses and why didn't you receive them?

Looking forward to your answer and I hope we will be able to help you with all of your issues.

Regards,

Nick

Hi Nick,

You know, I am done with this casino. They are immature corrupt and unfair.

Yesterday, the finally send one reply, and that’s how they do it they only send one reply per day or and not always but when they want. In the email of yesterday they told me I have all the right to be upset with them and they understand it. They have asked me if I am not open to give them a second chance then I can close the account.

Nick I have just 40 min ago clicked to have my account closed permanently they have this 6 month option but I asked them to close it permanently.

i am done with this casino.

i warn everyone stay the hell away from these clowns. I wish no further actions cause it won’t prevail to anything anymore. Please Nick warn people to stay away from that casino

Hello nousername,

Will you be still waiting for your withdrawal to be processed? Do you want to keep the complaint open until you receive it or do you wish to close it?

Close it this casino is unprofessional

Scam its a scam

Hello nousername,

The complaint will be now closed as per your request. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick