The player from Norway has deposited money in to their account, but the funds seem to be lost. The deposit was later found and credited to the player's account.
HappySpins Casino - Player’s experiencing problems with deposit.
Amount: €30
HappySpins Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
HappySpins Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Deposited with BTC, 12 hours ago. Have over 50 confimations on the transaction, but nothing on my account. Tried to contact support with no luck. They say they have live chat 0900-2000 cest time, but thats not avaible. Worst online casino i have been on !
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2 years ago
Dear Isak,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful deposit before?
Have you tried contacting the casino by sending an email? I checked the 'Contact Us' section and I found this email address support@happyspins.com.
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
First time depositing on happyspins. Tried to contact support with no luck many times. After some searching online i can se im not the first to have this problem with happyspins.
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2 years ago
Thank you for your reply, Isak. Could you please forward me the deposit receipt? Also, please forward me your casino deposit/cashier history. You can send everything to my email address (kristina.s@casino.guru) or post it here. Thank you in advance.
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2 years ago
Hello, finaly got the funds to my account. Got a E-Mail from support today, they say the deposit got stuck in the «system». Wouldnt choose this casino if u want to play at the same day as u deposit. 2/6 rating if u Ask me.
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2 years ago
Awesome news, Isak. As the deposit has been successfully credited, we will now close this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
