The player from the Netherlands had encountered a technical issue with a weekly deposit limit, which had allowed him to deposit €3,500 in one day. He had reported the issue and requested a refund, but found his account had been blocked on all sister sites. The player had confirmed that his deposit limit was set to €250 weekly. He had not had any balance left in his account when it was blocked. However, he later received an email from the casino, stating that they had decided to refund him €2,750. We confirmed that the player had been satisfied with this resolution and closed the case.
HappySpins Casino - Player's deposit limit was not set correctly.
Amount: €3,500
HappySpins Casino
Safety Index:Above averageSafety Index
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7.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
my weekly deposit limit of €250 didn't work well and I was able to deposit over €3,500 in one day by happy spins and sister site Lyra casino . I contacted the casino staff and asked for a refund due to a technical problem in their system. They accepted my complaint and nothing happened. they blocked my account on all sister sites and when I ask about solving the problem, they tell me that I have to wait
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8 months ago
Dear Koteczek,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When exactly did you set the deposit limit?
- Did you receive any confirmation from the casino that the deposit limit was also set at this specific casino?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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8 months ago
Hallo , thank you for your reply 🙂
mine deposit limit (250€ weekly) is activate from 20.02 13.00 hours and I was able deposit without limit the same day later and next day as well .one limit is working for all sisters sites.Yes I have a confirmation from support saying that mine deposit limit change to weekly 250€
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8 months ago
Thank you for your reply, Koteczek. Could you please clarify if you had any balance left in your HappySpins Casino account when it got blocked?
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8 months ago
Hallo 🙂
I don’t have any balance left over . Whatever yesterday I’ve received a email from happy spins support with refund decision of amount 2750€
im happy with so you can close a case 🙂
thank you for help
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8 months ago
Dear Koteczek,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
