HappySpins Casino - Player’s deposit has never been credited to their account.

Yesterday i deposit 2 times 500 € on HappySpins

The first deposit was credited but second deposit 500 € never credited on my account. But withdrawn from my bank account. I used Volt payment.

I send several emails to support , Send proof of bank etc, they never send me answer/e-mailed me back.

Dear Fab72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Happy Spins finally send me email , they will look in to the case. Hope resolved soon!

Thank you for your reply, Fab72. Hopefully, they will find the solution soon. Please, keep us updated, so we can proceed with this complaint accordingly.

Hi i send proof bank statement friday morning and ask them to confirm., till so far, never a reply from them.

It' is very difficult to get in touch, the costumer service seems not working every day.🙁

Well i got a respons they emailed me there is 1 time deposit to see. I send them again the bankproof pdf, clearly to see there are 2 deposits and marked them.

I closed the casino account and they can keep the 500 €

I know they will not pay it back anyway and I read i am not allowed to play from my country!! So I move on

You can close this case, thanks

Happy Spins paid the amount back!

Do I understand correctly that the lost deposit has been returned to your bank account?

They emailed and asked me for proof adres etc. Then they will send money manually to my bank. Its not there but i expect in a few days.

Ok, so let's give it a few more days. I will keep this complaint opened, so please, let us know if there is anything new regarding this complaint. Thank you very much in advance.

Money is in my bank account !

Thank you..

Awesome news, Fab72. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.