HappySpins Casino - Player’s deposit has never been credited to her account.

Deposit 27 and 28 march several times. 1 time it deducted from bank account but not in account casino. Sent emails with proof but long time no response. After a few day they respond and the only thing they said was that there was no failed transaction see in my players account and they want proof. Again i sent the full bank receipt of all deposits and an extra details of the one who didn't received. Its a week now of latest response. Its very slow and its a big amount. Please help

Dear Audrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Its very sad this casino do not respond at emails. They should investigate if the amount was add at their casino account. But they didnt respond at all. Very very disapointed this support

Other casinos solved the problem in 3 days no contact at bank needed.

Please do not deposit at this casino. Its very very bad!

Contacted bank that receiver claimed they didnt it. Investigation start.

Last contact happyspins was 2 april. 6 days after mail support i didnt receive it. Send the proof of deposit. Never get an answer after that. Its not normal support is that slow.

Can you assist with that?

Thank you for your reply, Audrey. Please understand that it can take some time to investigate and find a lost deposit. We always give it at least one month, as your deposit might be stuck in an intermediary bank (somewhere between your bank and the casino's bank). It often happens that the deposit is automatically returned if it cannot reach the recipient.

I will keep this complaint opened for a month and if there is no development, we will intervene. Please, keep us updated in the meantime.

Dear Audrey,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.