HappySpins Casino - Player’s deposit has never been credited to their casino account.

Has about 11-12h ago deposited LTC (Litecoin) on Happyspins. I have neither been credited the sum yet nor received a response from support even though they claim 9-17 live chat.

You get a little worried when you neither get an answer nor that the transaction is visible on their site. Despite many times crypto confirmations than what is required for a successful transaction.

Dear OlofH,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi Petronela,

This was an address created for oneself upon deposit. So my money is in a unique wallet that is linked to my account (no general wallet). And yes, even my first deposit.

Gets no contact with support but has a way on this page that someone had a similar problem with bitcoin. Updates here as soon as support gives answers, but they are terribly slow.

Thank you very much, OlofH, for the clarification. As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back or credited to your casino account. Given that it's less than 48 hours now since the unsuccessful transaction (06/03/2022), I will set the timer for additional 10 days and if there's no development by then, we will intervene. Thank you very much in advance for your patience.

Can now confirm that the money has been credited manually to my account and that this case can be closed. Thanks for the help!

Olof

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, OlofH, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru