The player has deposited money into his account, but the funds seem to be lost. The player's deposit was later returned to his bank account, therefore we marked the complaint as resolved.
HappySpins Casino - Player’s deposit has never been credited to his account.
Amount: €100
HappySpins Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
HappySpins Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I deposited 100 euros, but it's not in the account! My account has been debited. I emailed and was told the money would be transferred back to my bank account but unfortunately it is not!!!
I deposited over 3000 euros and it worked great, but the 100 euros are gone!!! Emails will be ignored!!!
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2 years ago
Dear Maldadorog,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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2 years ago
Translation
I finally got a reply from the casino. They need the bank statement again
Automatic translation:
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2 years ago
Thank you for your reply, Maldadorog. Please, keep us updated and let us know if there is anything new.
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2 years ago
Thanks for getting back to us, Maldadorog. Do I understand correctly that your deposit has been returned to your bank account? Can we now consider the issue resolved?
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2 years ago
Awesome news, Maldadorog. I am glad that your deposit has been returned. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
