HomeComplaintsHappySpins Casino - Player’s deposit has never been credited to his account.

HappySpins Casino - Player’s deposit has never been credited to his account.

Amount: €100

HappySpins Casino
Safety Index:Above average
Submitted: 09 Feb 2022 | Resolved : 28 Feb 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player has deposited money into his account, but the funds seem to be lost. The player's deposit was later returned to his bank account, therefore we marked the complaint as resolved.

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2 years ago
Translation

I deposited 100 euros, but it's not in the account! My account has been debited. I emailed and was told the money would be transferred back to my bank account but unfortunately it is not!!!

I deposited over 3000 euros and it worked great, but the 100 euros are gone!!! Emails will be ignored!!!

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2 years ago

Dear Maldadorog,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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2 years ago
Translation

I finally got a reply from the casino. They need the bank statement again

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2 years ago

Thank you for your reply, Maldadorog. Please, keep us updated and let us know if there is anything new.

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2 years ago
Translation

The casino sent me the money back.

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2 years ago

Thanks for getting back to us, Maldadorog. Do I understand correctly that your deposit has been returned to your bank account? Can we now consider the issue resolved?

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2 years ago
Translation

Yes exactly

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2 years ago

Awesome news, Maldadorog. I am glad that your deposit has been returned. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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