Happy Luke Casino - The player struggles to verify.

I am a long time member and have been playing for a long time and have lost a lot. I am still playing with them. This time they won't release my withdrawal due to verification issue. I moved to a new place and I don't have any proof of bills under my name because I am

only renting. They would always insist to provide the proof of address and I sent them one and they said it's not clear but it is I guess. I am so mad at them that after being a member for a long time they are treating me like this. Please help me.

Hello Amazing1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Happy Luke Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you processed a withdrawal? Why did even the casino ask for new verification documents? Aren't you able to provide a renting agreement which would prove your new address?

Looking forward to your answer.

Regards,

Nick

They only asked me about the renting address when I told the I complained already. They keep on insisting about the parcel or bill with my name but I just moved in. I send them one but it was a little tarnished but still clear.

Could you please advise when did you send them that document? Did they respond to it? Be sure to give it a few days before the casino would check it or approve your account - it usually takes a week or two.

Dear Amazing1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.