HappiStar Casino - Withdrawal of player's winnings has been delayed.

Hi,

I need your help regarding withdrawal with Happistar casino India.First I requested withdrawal of INR 5000 on my Paytm bank account on 14 Nov 2022 which they rejected and informed me that they could not process the withdrawal in my Paytm bank account for some reason.

Most of my withdrawals have been to the same Paytm Bank account.

The chat support advisor asked me to again request withdrawal in a different bank account.As per chat support advisors advice I requested withdrawal in my ICICI Bank account on 14 Nov 2022.

They informed me to wait for 24-48 hours for withdrawal to process so I waited the 48 hours time frame then they sent me an email informing my withdrawal could not be processed again this time because I provided incorrect IFSC code and Bank Account Number.

I provided correct bank details when I requested withdrawal in my icici bank account I provided the screenshot of the payment details I took when I requested withdrawal that shows the IFSC code and Bank account Number that I entered when I requested the withdrawal but the chat again was parroting the same thing that I provided incorrect bank details.

I genuinely think they are trying to scam me and not going to process my withdrawal no matter if I provide correct bank details.

I hope you would be able to help me with this.

Thank you

Rocky S***

Dear Rocky_210690,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi,

Thanks for the reply.My account is verified and this is not the first time I am trying to withdraw.I have made several successful withdrawals in the past if my account wasn't not verified than they would have never allowed me to make those withdrawals.

The casino itself informed me the time frame to process a withdrawal is 24-48 hours.

They aren't asking me for more time for withdrawal processing even though I waited the stipulated time frame they informed me that is 48 hours, they straight away lie to me that I provided incorrect bank details when the truth is I provided correct bank details and checked it several times before requesting withdrawal.

They are not processing my withdrawal deliberately everytime they are giving lame excuses like I entered incorrect bank details that's why their payment department is not able to process the payment that is absolutely lie I provided correct bank details everytime and even provided proof to confirm it. However,they make me wait for 48 hours and send me email informing they can not process the withdrawal again with fake excuses.

Please help!

Thank you

Rocky S***

Hi,

I got my withdrawal from cryto now.

You can close this case as casino has paid my withdrawal now.

Thank you

Rocky

Dear Rocky_210690,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru