HappiStar Casino - The player's deposit was not credited.

Hi,

I have made a deposit in my Happister Account today of INR 1000.Money has been deducted from my account.I have shown the proofs of payment screenshot of my bank account.I also got an email confirmation of payment from the casinos payment processing website I have shown that to the chat agent.She kept saying the casino didn't receive the deposit when The proofs of payment clearly show that the deposit was successful.Chat agent ask me to contact my bank and raise a duplicate.Why would I do that?? My bank didn't decline the payment or put it on hold.Payment was successful from my banks end they authorised the payment.When I ask the chat agent to transfer me to supervise because she was not able to resolve my problem she disconnected the chat.

Please help me resolve this problem and please help me get some compensation for this scam/ harrassment by the casino.

Thank you

Rocky

Dear Rocky_210690,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Can you please advise if the money did not return to your Trustly account since?

Hi

Thank you for your response. Happister casino has credited my deposit now.

I appreciate your help.

Thank you Rocky_210690 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick