HappiStar Casino - Player’s winnings haven’t been received yet.

I won 3100 in sports tournament and today i requested rs 2000 withdrawal my bank account . My account is fully verified as i submitted pan card and aadhar card as per they have requested . I made 4 times successful withdrawal with this casino but suddenly they didn't process my withdrawal because i made few profits ,that may be the reason . Now they suddenly asked me to do verification again asking for the document like passport and driving licence which i don't have which i have told them very clearly at the time of registration of my account at happistar . AS INDIAN CUSTOMER aadhar card and pan is very much sufficient for kyc like every casino accept that . But they are asking for it which i don't have . I am verified customer with aadhar and pan card but suddenly they asking for document which i don't have at the time of but higher withdrawal.

Dear rakeshsingha1991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am verified customer as i made few times successful withdrawal also from the happistar but suddenly they asked me to submit the document which i don't have after even i have already verified my account.

But again after verified several times again and again they kept on asking submit new document for no reason as i didn't even try to withdraw huge amount . It simply doesn't make sense

Now they admitted their mistake and accept my aadhar card and done verification .

Thank you

Thank you for your reply, rakeshsingha1991. Do I understand correctly that the issue has been resolved?

Yes as of now they confirmed my account but i don't if i win big and try to withdraw will they again cause problem .

Dear rakeshsingha1991,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru