Haiti Casino - The player's withdrawal is delayed.

I have registration from 1-2 month. I have 2-3 withdraws , who I receive in 1-2 days after my withdraw request, but my last withdraw request was delayed over 2 week I write them about problem and they says me that they have delays because of war in Ukraine. Now I can't login in my account and I not receive my withdraw over 1 month. I write them, but they not answer me.

Hello LinkinPark,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Haiti Casino. Please allow me to ask you a few more question before we would move forward.

Was your account verified in the past? Did the casino explain the account closure or did you get a notification about it? Could you please forward the communication between you and the casino to nikolas.b@casino.guru?

I believe that the ongoin war might affect some players or casinos but unfortunately it's something that nobody can affect.

Looking forward to your answer.

Regards,

Nick

Yes my account was verified and I have 2-3 successful withdraws. The casino not explain me why my account is closed. I write them, but they not answer me.

Hello LinkinPark and thank you for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on

Wish you best luck resolving it.

Regards,

Nick

Hello LinkinPark,

I looked at your complaint and will do my best to help you. I would like to invite Haiti Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Haiti Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.