The player from Ukraine had his fully verified account blocked after he attempted to make his first withdrawal of 776 euros without any explanation from the casino's risk department. Despite our efforts to understand the situation, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.
Gxmble Casino - Player's withdrawal confiscated due to account termination.
Amount: €776
Gxmble Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
Gxmble Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Good day, esteemed Casino Guru! These scammers have blocked my account and stolen my 776 euros! My account was fully verified. When I made deposits, there were no issues. But as soon as I requested a withdrawal for the first time, they immediately blocked my account and stole my money! I didn't take any bonuses from them. The only explanation I received in an email is that their risk department decided to block my account without any explanations.
Automatic translation:
Public
Public
7 months ago
Dear xray200,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gxmble Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
