GW Casino - Player’s withdrawal has been declined.

Uploaded them  nd they still wont pay me out. Ive been with gw casino aabout 4 years ive made previous withdrawls for smaller amounts my account has been vallidated i put this withdrawl of $9500 in and for 2 weeks now it keeps getting put back on my casino account. 

They asked for more documents ive 

Dear Adam,

Thank you for submitting your complaint and I am sorry for your unpleasant situation. I would like to ask you a few questions to fully understand this case. Did you play with a bonus when you won the money you wanted to withdraw? If yes, could you please specify which bonus it was? Also, did you contact the casino about this issue? If yes, could you please forward me the communication between you and the casino, especially stating the reason they canceled your withdrawal, to satrio.y@casino.guru?

I hope I will be able to help you as soon as possible. Thank you very much for your reply.

Best regards,

Satrio

I deposited with no bonus ive withdrawn 4 times prior to this and now there saying i need to validate my  account ! Ive sent every document they have asked for and more and now they have put the money back into my casino account for the fourth time .

There is no reason for this beside3 they dont want to pay me outs

I just had my money put back in my casino account for the fourth time by gw casino !

I uploaded every document they asked for even had a whole set of documents witnesstn and signed by a Justice of the peace and uploaded them .

 esed

Hi Adam,

Thanks for your reply. I have contacted the casino regarding this issue and hopefully, they will get back to us soon.

Regards,

Thankyou very much for your help :)

Dear Adam and GW casino,

Could you please update us on your payments? Thank you in advance.

We would like to ask the GW Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I spoke to live chat for the 100th time my reply was.

Maybe if i got the balance of my winnings down they would pay me .

I will never play GW CASINO again and i suggest no one else does

Dear Adam,

I tried to reach out to the casino by several emails, but the casino never replied. Since we haven’t received any response from the casino regarding the issue, I will mark the complaint as ‘unresolved’. The casino can reopen this complaint anytime. I understand, this isn't a satisfactory solution to your issue. And I am very sorry there is not much I can do. However, the change of rating caused by unresolved complaints could help to change the casino's approach.

Best regards,

Satrio