GW Casino - Player has been advised that his betting limits will be lowered.

I have been a member of GW Casino for the past 4 years and have had a number of successful large withdrawals. ( $1000 - $4500 AUD )

Recently I withdrew $500 AUD in winnings and was advised that after

this transaction I've had a Maximum Bet Limit of $0.30 cents placed

on my account.

The online consultants ( Numerous )from GW Casino just said that if I kept depositing CASH into the account my BET Limit would be

lifted in time.

What?? I've never come across this before.

Online Support also advised me that to email support@gwcasino.com, however ALL emails have bounced back to me after a few days as undelivered.

Why would I continue to play GW Casino when they have placed restrictions on my account. What's the point of depositing $AUD.

I'll never engage with GW Casino again.

Dear Aliricho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication to petronela.k@casino.guru? Did you receive your last withdrawal successfully? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Aliricho,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.