HomeComplaintsGuruPlay Casino - Player wants to close their casino account.

GuruPlay Casino - Player wants to close their casino account.

Amount: $1 ARS

GuruPlay Casino
Safety Index:Low
Submitted: 07 Dec 2023 | Case closed : 27 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Argentina wanted to delete their Guru casino account without incurring any charges. However, despite our team's efforts to assist, the player failed to provide the necessary information and did not respond to our follow-up messages. Consequently, we could not conduct a thorough investigation into the matter and had to reject the complaint.

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11 months ago
Translation

I want to delete this casino account

Automatic translation:
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11 months ago

Dear Alejandra0712,

Thank you very much for submitting your complaint. Before we proceed with this complaint, could you please post a website link to the casino you want to close your account in?

I will be waiting for your reply patiently.

Best regards,

Kristina

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11 months ago
Translation

I want to delete the Guru casino account without being charged because I will not pay

Edited
Automatic translation:
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11 months ago

Could you please post a website link to the casino you want to close your account in?

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10 months ago

Dear Alejandra0712,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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